Any other documentation deemed necessary in Our sole discretion, to substantiate Your claim, including but not limited to:
- An itemized repair estimate from an authorized cell phone repair facility.
- An itemized store receipt for the replacement Cell Phone.
The requested documents must be submitted within one hundred twenty (120) days of the loss or the claim may not be honored.
Depending on the nature and circumstances of Your claim, We may choose to reimburse You for the cost to repair or replace Your Cell Phone for the lesser of the following:
- The cost to repair the Cell Phone, less the deductible.
- The cost to replace the Cell Phone with similar features and functionality at the current market value at time of loss, less the deductible.
- $600 per claim.
We will notify You of Our decision once We have processed Your claim. Your claim will be finalized within fifteen (15) business days after We have received all the documentation needed to substantiate Your claim.
All claims must be fully substantiated as to the time, place, cause, and purchase price of the Cell Phone. If the Cell Phone is Damaged, do not discard it until the claim has been fully reviewed. We may require that You submit Your Cell Phone for evaluation and/or salvage.
Refer to Additional Terms for more information.
Extended Warranty Protection
- You must pay for the entire cost of the item with Your Covered Card and/or rewards program associated with Your covered Account.
- The item must have a valid manufacturer’s U.S. repair warranty of thirty-six (36) months or less.
How Long are You Covered
We will extend the manufacturer’s warranty for an additional twelve (12) months.
- On a manufacturer’s warranty of six (6) months, You would be provided with an additional twelve (12) months of coverage for a combined total of eighteen (18) months of coverage.
- On a manufacturer’s warranty of twelve (12) months, You would be provided with an additional twelve (12) months of coverage for a combined total of twenty-four (24) months of coverage.
- On a manufacturer’s warranty of thirty-six (36) months, You would be provided with an additional twelve (12) months of coverage for a combined total of forty-eight (48) months of coverage. If the manufacturer’s warranty is for more than thirty-six (36) months, there would be no extension of coverage.
Maximum Coverage per Item
Coverage is limited to the lesser of the following:
- The cost to repair the item.
- The cost to replace the item with an item of like kind and quality.
- The amount charged to the Covered Card and/or rewards program associated with Your covered Account (excluding shipping and handling).
- $10,000 per item.
Maximum Coverage per 12 Month Period per Account
We will decide whether to reimburse for the cost to have the item repaired or replaced, whichever is less; maximum coverage limits apply.
If Your item is to be repaired, You may go to an authorized repair facility and file a claim for reimbursement. Only valid, customary and reasonable repairs made at the authorized repair facility are covered.
If You received or purchased a service contract or an extended warranty when You purchased Your item, this benefit will be supplemental to, and in excess of, that coverage.
How to store Your warranty:
When You purchase an eligible item that carries a manufacturer’s warranty, You can store Your itemized sales receipt and warranty information online at https://mycardbenefits.assurant.com. You are leaving Wells Fargo and entering a website that Wells Fargo does not control. Wells Fargo has provided this link for your convenience, but does not endorse and is not responsible for the content, links, privacy policy, or security policy of this website. You can call 1-800-316-8051 (all relay calls are accepted, including 711) for assistance uploading Your documentation.
If You choose not to utilize the warranty storage, be sure to keep Your monthly billing statement reflecting the purchase, the itemized sales receipt, and the warranty information in a safe place. These documents will be required to verify Your claim.
Definitions
- Account means a Wells Fargo Bank, N.A. credit card account.
- Covered Card means a credit card issued by Wells Fargo Bank, N.A. that provides the benefits described in this Guide.
- We, Us or Our means the insurance company or administrator that provides these benefits for the Covered Card.
- You or Your means the person whose name is embossed on the Covered Card.
WHAT'S COVERED
Purchases made by You using Your Covered Card and/or rewards program associated with Your covered Account.
WHAT'S NOT COVERED
Coverage does not apply to the following items:
- Boats, cars, aircraft, or any other motorized land, air or water vehicles and their motors, equipment, or accessories, including trailers and other items towable or attachable to any motorized vehicle.
- Any costs other than those specifically covered under the terms of the manufacturer’s written U.S. repair warranty.
- Items that are previously owned, used, altered, and/or sold "as is" (Refurbished items will be covered as long as they have a warranty with it and would not be considered used or previously owned.)
- Items purchased for resale, professional or commercial use.
- Real estate and items which are intended to become part of real estate including, but not limited to, items that are hard-wired or hard-plumbed, garage doors, garage door openers, and ceiling fans.
- Rented and leased items.
- Computer software.
- Medical equipment.
HOW TO FILE A CLAIM
Please keep the damaged item in case You are asked to provide it at Your expense.
Please follow the steps below and pay close attention to the deadlines to make sure You remain eligible for coverage.
To file a claim, call 1-800-316-8051 (all relay calls are accepted, including 711) or visit https://mycardbenefits.assurant.com. You are leaving Wells Fargo and entering a website that Wells Fargo does not control. Wells Fargo has provided this link for your convenience, but does not endorse and is not responsible for the content, links, privacy policy, or security policy of this website. You must notify Us of the loss within sixty (60) days of the loss or as soon as reasonably possible.
You will be asked to provide the following documentation to substantiate the claim:
- A copy of Your entire monthly billing statement (showing the last four (4) digits of the Account number) demonstrating that the purchase was made on Your Covered Card and/or rewards program associated with Your covered Account.
- A copy of the itemized sales receipt demonstrating that the purchase was made on Your Covered Card and/or rewards program associated with Your covered Account.
- A copy of the manufacturer’s written U.S. warranty.
- If You are eligible to file a claim under a service contract or an extended warranty purchased or provided to You by the retailer, please provide a copy of the settlement or denial.
- A description of the item and its serial number, and any other documentation deemed necessary to substantiate Your claim such as a copy of the maintenance record and receipts.
- A repair estimate from an authorized repair facility (with diagnosis, breakdown of cost, and condition of item). If the item is not repairable and is eligible for replacement, you will be required to provide a statement of non-repair from the authorized repair facility.
- Any other documentation required to substantiate the claim.
Note: You may be asked to send the damaged item, at Your expense, as part of the claim review process prior to being reimbursed.
The requested documents must be submitted within ninety (90) days of the loss or the claim may not be honored.
How Your Benefit Amount Will Be Determined
We will decide whether to reimburse You for the cost to repair or replace the item for up to the lesser of the following:
- The cost to repair the item.
- The cost to replace the item with an item of like kind and quality.
- The amount charged to the Covered Card and/or rewards program associated with Your covered Account (excluding shipping and handling).
- $10,000 per item and a maximum of $50,000 per 12 month period per Account.
Refer to Additional Terms for more information.
Price Protection
- You must pay for the entire cost of the item with Your Covered Card and/or rewards program associated with Your covered Account.
- The lower-priced item must be the same as the one You purchased (including the same manufacturer and model number).
- The lower price must be published on an internet site (excluding auction internet sites, such as, eBay, Ubid, Yahoo, and public or private live auction sites) or printed in a newspaper, magazine, journal, store circular, catalog or flyer and distributed in the United States to the general public and placed by a manufacturer or authorized dealer of the consumer product in the United States.
- The price comparison must be based only on sale price, not including taxes, shipping and handling, delivery costs, warranties or any other charges.
Be sure to save Your Account paperwork and a copy of the itemized store receipt.
How Long are You Covered
Sixty (60) days from Date of Purchase for each item.
Maximum Coverage per Item
Coverage is limited to the lesser of the following:
- The amount charged to the Covered Card and/or rewards program associated with Your covered Account (excluding shipping and handling, and sales tax).
- $250 per item.
Maximum Coverage per 12 month period per Account
This benefit is secondary to and in excess of store policies offering a lowest-price guarantee or any other form of refund for price differences. Only items advertised by authorized dealers in the United States apply. Price differences involving manufacturing and/or merchant rebates, shipping and handling fees, and sales tax, if any, are not covered by the Price Protection benefit.
Definitions
- Account means a Wells Fargo Bank, N.A. credit card account.
- Covered Card means a credit card issued by Wells Fargo Bank, N.A. that provides the benefits described in this Guide.
- Date of Purchase means the date You paid for the item.
- We, Us or Our means the insurance company or administrator that provides these benefits for the Covered Card.
- You or Your means the person whose name is embossed on the Covered Card.
WHAT'S COVERED
Purchases made by You using Your Covered Card and/or rewards program associated with Your covered Account.
WHAT'S NOT COVERED
Coverage does not apply to the following items:
- Boats, cars, aircraft, or any other motorized land, air or water vehicles and their motors, equipment, or accessories, including trailers and other items towable or attachable to any motorized vehicle.
- Products that can spoil or be consumed, and limited-life items including, but not limited to, cosmetics, perfumes, rechargeable batteries, food, fuel, or medications.
- Advice or services for a purchased item, such as product installation, labor, maintenance or repair.
- Jewelry, loose gems, semi-precious or precious stones, metals and pearls.
- Rare or one-of-a-kind items, special order items, custom items, or tailored items.
- Collectible items including but not limited to, antiques, coins, art, sports memorabilia or stamps.
- Cash, securities, credit or debit cards, and any other negotiable instrument (such as any form of checks, money orders and promissory notes).
- Tickets of any kind (e.g., for airlines, sporting events, concerts or lottery).
- Travel arrangements of any kind (e.g., hotels, vacation rentals, or car rentals).
- Items purchased for resale, professional or commercial use.
- Animals, including live or mounted animals or fish, taxidermy and living plants.
- Real estate and items which are intended to become part of real estate including, but not limited to, items that are hard-wired or hard-plumbed, garage doors, garage door openers, and ceiling fans.
- Rented and leased items.
- Items purchased outside of the United States.
Coverage doesn’t apply under the following specific circumstances:
- The lower-priced item requires a service contract, such as cell phones with a service contract.
- The lower-priced item is offered at no cost, or the lower price includes a bonus, free offer, special financing or a rebate.
- Internet auction advertisements including but not limited to sites such as eBay, Ubid, Yahoo and public or private live auction sites.
- Advertisements of cash-only sales, close-out sales, flea markets, fire sales, going-out-of-business sales, limited-quantity promotions or liquidation sales.
- Items that are previously owned, used, altered, sold "as is," and/or refurbished.
- Advertisements of sales of seasonal or discontinued items including, but not limited to, holiday decorations.
HOW TO FILE A CLAIM
Please follow the steps below and pay close attention to the deadlines to make sure You remain eligible for coverage.
To file a claim, call 1-800-316-8051 (all relay calls are accepted, including 711) or visit https://mycardbenefits.assurant.com. You are leaving Wells Fargo and entering a website that Wells Fargo does not control. Wells Fargo has provided this link for your convenience, but does not endorse and is not responsible for the content, links, privacy policy, or security policy of this website. You must notify Us of the loss within ten (10) days of the advertisement showing the item at a lower price.
You will be asked to provide the following documentation to substantiate the claim:
- A copy of Your entire monthly billing statement (showing the last four (4) digits of the Account number) demonstrating that the purchase was made on Your Covered Card and/or rewards program associated with Your covered Account.
- A copy of the itemized sales receipt demonstrating that the purchase was made on Your Covered Card and/or rewards program associated with Your covered Account.
- A copy of the original printed advertisement or print out from an internet site showing the sale date and/or date of the advertisement, advertising store name, item advertised (including the same manufacturer and model number of the item You purchased) and lower advertised price. For an internet site, the merchant internet address and customer service telephone number and, if applicable, shipping, handling and other charges must also be included. Advertisements must be submitted in whole with date verification, advertisements that are cut down or altered in any way will not be accepted. The only exception is advertisements in magazines and newspapers. In these cases, it’s not necessary to submit the whole publication; only the whole page or pages in which the advertisement appears, with the date and name of the publication, is required.
- Any other documentation required to substantiate the claim.
The requested documents must be submitted within twenty (20) days of notice of claim or the claim may not be honored. We will notify You of Our decision once We have processed Your claim.
Refer to Additional Terms for more information.
Purchase Security
If an item You purchase is damaged or stolen within the first ninety (90) days from the date of purchase, You are eligible for reimbursement for the cost to repair or replace the item. To be eligible for coverage, You must pay for the entire cost of the item with Your Covered Card and/or rewards program associated with Your covered Account.
Pairs or sets of items will be repaired or replaced individually regardless of the particular part or parts, stolen or damaged, regardless of any special value that item may have as part of such a pair or set, and no more than the proportionate part of an aggregate purchase price of such pair or set.
Maximum Coverage per 12 Month Period per Account
We will decide whether to reimburse for the cost to have the item repaired or replaced, whichever is less; maximum coverage limits apply.
Coverage is supplemental to and excess of valid and collectible insurance or indemnity (including, but not limited to, homeowner’s, renter’s, automobile, or employer’s insurance policies). This means that if You have another insurance policy, this benefit will cover only the amount Your other policies do not. Deductibles You may have to pay under Your other insurance policies are covered.
Definitions
- Account means a Wells Fargo Bank, N.A. credit card account.
- Covered Card means a credit card issued by Wells Fargo Bank, N.A. that provides the benefits described in this Guide.
- We, Us or Our means the insurance company that provides these benefits for the Covered Card.
- You or Your means the person whose name is embossed on the Covered Card.
WHAT'S COVERED
Purchases made by You using Your Covered Card and/or rewards program associated with Your covered Account.
WHAT'S NOT COVERED
Coverage does not apply to the following items:
- Boats, cars, aircraft, or any other motorized land, air or water vehicles and their motors, equipment, or accessories, including trailers and other items towable or attachable to any motorized vehicle.
- Products that can spoil or be consumed, and limited-life items including, but not limited to, cosmetics, perfumes, rechargeable batteries, food, fuel, or medications.
- Advice or services for a purchased item, such as product installation, labor, maintenance or repair.
- Jewelry, loose gems, semi-precious or precious stones, metals and pearls.
- Watches.
- Collectible items including but not limited to, antiques, coins, art, sports memorabilia or stamps.
- Cash, securities, credit or debit cards, and any other negotiable instrument (such as any form of checks, money orders and promissory notes).
- Tickets of any kind (e.g., for airlines, sporting events, concerts or lottery).
- Items purchased for resale, professional or commercial use.
- Animals, including live or mounted animals or fish, taxidermy and living plants.
- Real estate and items which are intended to become part of real estate including, but not limited to, items that are hard-wired or hard-plumbed, garage doors, garage door openers, and ceiling fans.
- Firearms, weapons, or ammunition.
- Rented and leased items.
- Computer software.
- Medical equipment.
Coverage does not apply to any item under these conditions:
- Theft or damage stemming from abuse, fraud, hostilities (war, invasion, rebellion, insurrection, terrorist activities, and more); confiscation by authorities (if contraband or illegal); normal wear and tear; radioactive contamination.
- The item is damaged due to flood or earthquake.
- The item is damaged because of a product defect or experiences normal wear and tear where no failure has occurred.
- Items that are previously owned, used, altered, and/or sold "as is" (Refurbished items will not be considered used or previously owned as long as accompanied by a warranty).
- Items that are lost, or that "mysteriously disappear," meaning they vanished in an unexplained manner, with no evidence of wrongdoing by one person or several.
- Theft or damage from misdelivery, or voluntarily parting with property.
- Items under the control and care of a third party (including, but not limited to, the U.S. Postal Service, airplanes, or a delivery service).
HOW TO FILE A CLAIM
Please keep the damaged item in case You are asked to provide it at Your expense. For stolen items, You will be required to provide a police report.
Please follow the steps below and pay close attention to the deadlines to make sure You remain eligible for coverage.
To file a claim, call 1-800-316-8051 (all relay calls are accepted, including 711) or visit https://mycardbenefits.assurant.com. You are leaving Wells Fargo and entering a website that Wells Fargo does not control. Wells Fargo has provided this link for your convenience, but does not endorse and is not responsible for the content, links, privacy policy, or security policy of this website. You must notify Us of the loss within sixty (60) days of the loss or as soon as reasonably possible.
You will be asked to provide the following documentation to substantiate the claim:
- A copy of Your entire monthly billing statement (showing the last four (4) digits of the Account number) demonstrating that the purchase was made on Your Covered Card and/or rewards program associated with Your covered Account.
- A copy of the itemized sales receipt demonstrating that the purchase was made on Your Covered Card and/or rewards program associated with Your covered Account.
- Copy of the documentation of any other settlement of the loss (if applicable).
- For damaged items, a repair estimate from an authorized repair facility (with diagnosis, breakdown of cost, and condition of item). If the item is not repairable and is eligible for replacement, you may be required to provide a statement of non-repair from the authorized repair facility.
- A copy of a police report (in the case of theft), fire report, or other incident report made within forty-eight (48) hours of the incident or as soon as reasonably possible.
- Any other documentation required to substantiate the claim.
Note: You may be asked to send the damaged item, at Your expense, as part of the claim review process prior to being reimbursed.
The requested documents must be submitted within ninety (90) days of the loss or the claim may not be honored.
How Your Benefit Amount Will Be Determined
We will decide whether to reimburse You for the cost to repair or replace the item for up to the lesser of the following:
- The cost to repair item.
- The cost to replace the item with an item of like kind and quality.
- The amount charged to the Covered Card and/or rewards program associated with Your covered Account (excluding shipping and handling).
- $500 per item and a maximum of $50,000 per 12 month period per Account.
If You make or have made a claim and received payment, You won’t receive coverage for the same or similar items or incidents under another Covered Card benefit.
Refer to Additional Terms for more information.
Section 2 - Travel Benefits
Visa Signature ® Concierge Services
Visa Signature ® Luxury Hotel Collection
- Best available rate guarantee
- Automatic room upgrade upon arrival, when available
- Complimentary in-room Wi-Fi, when available
- Complimentary breakfast for two
- $25 USD food or beverage credit
- VIP guest status
- Late check-out upon request, when available
A selection of superior properties — including brands like Peninsula, Park Hyatt and Shangri-La — comprise the Visa Signature Luxury Hotel Collection. From boutique gems to world famous resorts, each hotel is evaluated annually to help ensure it continues to meet the highest standards.
Visit the Visa Signature Luxury Hotel Collection website to view detailed information on all properties. Your benefits are activated automatically when you book through the site. Get more details and choose a hotel at VisaSignatureHotels.com. You are leaving Wells Fargo and entering a website that Wells Fargo does not control. Wells Fargo has provided this link for your convenience, but does not endorse and is not responsible for the content, links, privacy policy, or security policy of this website.
* Some Restrictions and Limitations may apply. In cases where one of the benefits is not available at a hotel, the hotel may provide a substitute benefit of equal value. Some hotels may provide one of the benefits as a standard feature of the room being booked. In those cases the hotel may or may not provide a substantial benefit of equal value. Resort fees that cover any of the benefits are not reimbursable. Reservations must be booked either on a Visa Luxury Hotel Collection website or through Visa Concierge for benefits to apply. Please consult the terms and conditions for each property.
Emergency Cash Disbursement and Card Replacement
Lost, stolen, or damaged card? Need emergency card or cash? Visa credit cardholders can get an emergency cash advance disbursed or a card replaced within one to three business days, in some cases, within 24 hours, after issuer approval. Any cash advance fees and interest charges that are associated with your credit card account will apply. Cardholder is responsible for any additional charges or fees that may be applied by parties other than Wells Fargo for these transactions. Please refer to your Card Account Agreement for more details. This benefit is available on all Visa credit cards.
Who do I contact for help?
If You need to replace Your card or want help with receiving emergency cash, contact the Visa Global Customer Care Services at the following number: 1-800-397-9010 (all relay calls are accepted, including 711) or call the Visa direct line 1-303-967-1096 (all relay calls are accepted, including 711) 24 hours a day, seven days a week.
How do I get emergency cash?
Once You call the Visa Global Customer Care Services associate at the above phone numbers, They will work with you and your financial institution for approval. Visa will arrange a convenient location for you to collect the emergency cash.
How do I replace my card?
If your card is lost, stolen or damaged, call a Visa Global Customer Care Services associate at 1-800-397-9010 (all relay calls are accepted, including 711) or call one of our global toll-free-numbers located within the Visa website: https://usa.visa.com/support/consumer/lost-stolen-card.html. You are leaving Wells Fargo and entering a website that Wells Fargo does not control. Wells Fargo has provided this link for your convenience, but does not endorse and is not responsible for the content, links, privacy policy, or security policy of this website. Visa will work with you and your financial institution for approving Your card and will arrange delivering Your card directly to you or at a different collection location.
How do I report a lost or stolen card?
Travel and Emergency Assistance Services
Emergencies can escalate quickly when You are traveling away from home. Something that is relatively straight forward when You are not traveling, like replacing prescription medication, can be a difficult task when You are dealing with local laws or language barriers. Travel and Emergency Assistance Services are made available to help You in case of an emergency while You are traveling away from home. The Benefit Administrator can connect You with the appropriate local emergency and assistance resources available, 24 hours a day, 365 days a year. Please note that due to occasional issues such as distance, location, or time, neither the Benefit Administrator nor its service providers can be responsible for the availability, use, cost, or results of any medical, legal, transportation, or other services.
What are Travel and Emergency Assistance Services, and how do I use these services when I need them?
Travel and Emergency Assistance Services are made available to You, if You are a cardholder of an eligible card issued in the United States. Your spouse and children (dependents under 22 years old) are also eligible to use these services. Travel and Emergency Assistance Services provide assistance and referral only. You are responsible for the cost of any actual medical, legal, transportation, cash advance, or other services or goods provided. To use the services, simply call the toll-free, 24-hour Benefit Administrator line at 1-800-992-6029 (all relay calls are accepted, including 711). If You are outside the United States, call collect at 1-804-673-1675 (all relay calls are accepted, including 711).
What are the specific services and how can they help me?
- Emergency Message Service — can record and relay emergency messages for travelers or their immediate family members. The Benefit Administrator will use reasonable efforts to relay emergency messages in accordance with benefit guidelines and limitations, but cannot take responsibility for the failure to transmit any message successfully.
- Medical Referral Assistance — provides medical referral, monitoring, and follow-up. The Benefit Administrator can give You names of local English-speaking doctors, dentists, and hospitals; assign a doctor to consult by phone with local medical personnel, if necessary, to monitor Your condition; keep in contact with Your family, and provide continuing liaison; and help You arrange medical payments from Your personal account. All costs are Your responsibility.
- Legal Referral Assistance — can arrange contact with English-speaking attorneys and U.S. embassies and consulates if You’re detained by local authorities, have a car accident, or need legal assistance. In addition, the Benefit Administrator can coordinate bail payment from Your personal account. The Benefit Administrator can also follow up to make sure bail has been properly handled. All costs are Your responsibility.
- Emergency Transportation Assistance — can help You make all the necessary arrangements for emergency transportation home or to the nearest medical facility. This includes arranging to bring Your Young children home and helping You stay in contact with family members or employers during the emergency. In the case of a death, the Benefit Administrator can make arrangements to repatriate the remains. All costs are Your responsibility.
- Emergency Ticket Replacement — helps You through Your carrier’s lost ticket reimbursement process and assists in the delivery of a replacement ticket to You, should You lose Your ticket. All costs are Your responsibility.
- Lost Luggage Locator Service — can help You through the Common Carrier’s claim procedures or can arrange shipment of replacement items if an airline or Common Carrier loses Your checked luggage. You are responsible for the cost of any replacement items shipped to You.
- Emergency Translation Services — provides telephone assistance in all major languages and helps find local interpreters, if available, when You need more extensive assistance. All costs are Your responsibility.
- Prescription Assistance and Valuable Document Delivery Arrangements — can help You fill or replace prescriptions, subject to local laws, and can arrange pickup and delivery of Your prescriptions filled for You at local pharmacies. It can also help transport critical documents that You may have left at Your home or elsewhere. All costs are Your responsibility.
- Pre-Trip Assistance — can give You information on Your destination before You leave such as ATM locations, currency exchange rates, weather reports, health precautions, necessary immunizations, and required passport visas.
Definitions
Common Carrier means any mode of transportation by land, water or air operating for hire under a license to carry passengers for which a ticket must be purchased prior to travel. Does not include taxi, limousine service, commuter rail or commuter bus lines.
You or Your means an eligible person whose name is embossed on an eligible U.S. issued card, and You reside in the United States.
Additional Provisions for Travel and Emergency Assistance Services
This benefit is provided to eligible cardholders at no additional cost. The terms and conditions contained in this Guide to Benefits may be modified by subsequent endorsements. Modifications to the terms and conditions may be provided via additional Guide to Benefits mailings, statement inserts, statement messages or electronic notification. The benefits described in this Guide to Benefits will not apply to cardholders whose accounts have been suspended or cancelled. Termination dates may vary by financial institutions. Your financial institution can cancel or non-renew the benefits for cardholders, and if they do, they will notify You at least thirty (30) days in advance.
For more information about the benefit described in this guide, call the Benefit Administrator at 1-800-992-6029 (all relay calls are accepted, including 711), or call collect outside the U.S. at 1-804-673-1675 (all relay calls are accepted, including 711).
FORM #VTEAS – 2023 (Stand 09/23) TEAS-O
Auto Rental Collision Damage Waiver
- You must pay for all of the cost to rent the car with Your Covered Card and/or rewards program associated with Your Covered Card Account.
- You must decline the rental company’s collision loss/damage insurance.
How Long are You Covered
The length of the Rental Car agreement with a maximum rental period of fifteen (15) consecutive days in the United States, and thirty-one (31) consecutive days outside the United States.
Where are You Covered
Coverage is available worldwide except in Israel, Jamaica, the Republic of Ireland or Northern Ireland.
Some countries or car rental agencies require a letter of coverage. Please check with the rental agency before You go. If a letter of coverage is required call 1-800-316-8051 (all relay calls are accepted, including 711) or visit https://mycardbenefits.assurant.com. You are leaving Wells Fargo and entering a website that Wells Fargo does not control. Wells Fargo has provided this link for your convenience, but does not endorse and is not responsible for the content, links, privacy policy, or security policy of this website.
Maximum Coverage
Definitions
- Account means a Wells Fargo Bank, N.A. credit card account.
- Covered Card means a credit card issued by Wells Fargo Bank, N.A. that provides the benefits described in this Guide.
- Rental Car means a motor vehicle with at least four wheels that is designed to be driven on public roads. Vans are not covered, except those designed as small-group transportation vehicles (seating up to nine (9) people, including the driver) are covered.
- We, Us or Our means the insurance company or administrator that provides these benefits for the Covered Card.
- You or Your means the person whose name is embossed on the Covered Card.
WHO'S COVERED
You and any authorized driver, designated or listed on the rental car agreement, with a valid driver’s license.
WHAT'S COVERED
To take advantage of this benefit, the following conditions apply:
- The rental period is no more than fifteen (15) consecutive days within the United States, and thirty-one (31) consecutive days outside of the United States.
- The Rental Car is:
- Damaged by an accident, a natural disaster or vandalism; or
- Stolen.
You will be reimbursed up to the Maximum Coverage limit for the following in the event of a covered accident or theft:
- The cost to repair the Rental Car or the actual cash value of the Rental Car, whichever is less.
- Reasonable towing expenses to the nearest collision repair facility.
- The loss of use of the rental car.
- Any additional fees or taxes.
In the United States, the coverage provided by this benefit is secondary. This means that if You have another insurance policy that will cover the cost of damage or theft to Your rental car, this benefit will cover only the amount Your other policies do not. This benefit does cover deductibles You may have to pay under Your other insurance policies (or that Your employer may have to pay, if You rented the car for business reasons).
Outside the United States, where this benefit is available, the coverage provided is primary even if You have another insurance policy.
WHAT'S NOT COVERED
Coverage does not apply to any claim under the following conditions:
- The Rental Car is used in a way that goes against Your rental car agreement (such as but not limited to driving recklessly or under the influence of drugs or alcohol) or against clear instructions or warnings posted in the car.
- The Rental Car was used as a car for hire.
- The car is rented through a car sharing company that allows individuals to rent out their own car.
- You or an authorized driver does not take responsible care of the Rental Car.
- Mechanical failures caused by wear and tear, gradual deterioration, or mechanical breakdown.
- Loss due to confiscation by authorities or hostility of any kind (including, but not limited to, war, invasion, rebellion, insurrection, or terrorist activities).
This coverage is not all-inclusive, which means it does not cover such things as personal injury, personal liability, or third-party personal property. It does not cover any damages to other cars or property. It does not cover any injury to any party.
Coverage does not apply to the following charge(s) or expense(s):
- The diminished value to the Rental Car as a result of the incident.
Coverage does not apply to the following:
- Exotic vehicles, meaning vehicles such as but not limited to, Aston Martin, Bentley, Excalibur, Ferrari, Lamborghini, Lotus, Maserati, Maybach, McLaren, Porsche, Rolls Royce.
- Antique vehicles (vehicles that are more than twenty (20) years old or have not been manufactured for at least ten (10) years).
- Vans are not covered, except those designed as small-group transportation vehicles (seating up to nine (9) people, including the driver) are covered.
- Vehicles with an open cargo bed; trucks; motorcycles; mopeds; motorbikes; limousines; and recreational vehicles.
- Vehicles that are rented with a driver.
HOW TO FILE A CLAIM
Please follow the steps below and pay close attention to the deadlines to make sure You remain eligible for coverage.
To file a claim, call 1-800-316-8051 (all relay calls are accepted, including 711) or visit https://mycardbenefits.assurant.com. You are leaving Wells Fargo and entering a website that Wells Fargo does not control. Wells Fargo has provided this link for your convenience, but does not endorse and is not responsible for the content, links, privacy policy, or security policy of this website. You must notify us of the loss within sixty (60) days or as soon as reasonably possible after Your rental car is damaged or stolen.
You will be asked to provide the following documentation to substantiate the claim:
- A copy of the initial and final rental car agreement (front and back).
- A copy of the accident report form/statement.
- A copy of the repair estimate and itemized repair bill.
- Two (2) photographs of the damaged rental car, if available.
- A police report, if filed.
- A copy of the demand letter which indicates the costs You are responsible for and any amounts that have been paid toward the claim.
- A copy of Your monthly Account billing statement (showing the last 4 digits of the Account number) demonstrating that the entire rental transaction was made on Your Covered Card and/or rewards program associated with Your Covered Card Account.
- A statement from Your insurance carrier (and/or Your employer or employer’s insurance carrier, if applicable), or other reimbursement showing the costs for which You are responsible, and any amounts that have been paid toward the claim. Or, if You have no applicable insurance or reimbursement, a signed
statement, (or email from the email address associated with the claim), from You confirming no other insurance or reimbursement will apply, is required.
- A copy of Your primary insurance policy’s Declarations Page (if applicable) to confirm Your deductible (This means the document(s) in Your insurance policy that lists names, coverages, limits, effective dates, and deductibles).
- Any other documentation required to substantiate the claim.
The requested documents must be submitted within three hundred sixty-five (365) days of the incident or the claim may not be honored. We will notify You of Our decision once We have processed Your claim.
Your claim will be finalized within fifteen (15) business days after We have received all the documentation needed to substantiate Your claim.
Refer to Additional Terms for more information.
Lost Baggage Reimbursement
If a Covered Traveler’s baggage is lost due to theft or misdirection by the Common Carrier while on a Trip, You are eligible for reimbursement for the missing items. The Covered Traveler must take all reasonable means to protect, save and/or recover the Checked Baggage, Carry-on Baggage and its contents at all times. To be eligible for coverage under this benefit, the Covered Card and/or rewards program associated with Your covered Account must be used to purchase the entire cost of the Covered Traveler’s Common Carrier fare less redeemable certificates, vouchers, or coupons.
- The item’s original purchase price.
- The actual cash value of the item at time of loss, less depreciation.
- The cost to replace the item with an item of like kind and quality.
Coverage is limited to a maximum of:
- $3,000 in total for all Covered Travelers per Trip.
For New York residents:
- $2,000 per bag
- $3,000 in total for all Covered Travelers per Trip.
The coverage provided by this benefit is secondary. This means if the Common Carrier or another source reimburses the Covered Traveler(s) for any expenses, this benefit will cover only amounts that have not been previously reimbursed.
Definitions
- Account means a Wells Fargo Bank, N.A. credit card account.
- Carry-on Baggage means the baggage which the Covered Traveler personally carries onto the Common Carrier and for which the Covered Traveler retains responsibility.
- Checked Baggage means suitcases or personal belongings, for which a claim check has been issued to the Covered Traveler by a Common Carrier.
- Common Carrier means a mode of transportation by land, water or air operated under a license for the transportation of passengers for hire, available on a regular schedule, and for which a ticket must be purchased prior to commencing travel. Common Carrier does not include taxis, rideshares (such as Uber or Lyft), limousine services, or commuter rail or commuter bus lines.
- Covered Card means a credit card issued by Wells Fargo Bank, N.A. that provides the benefits described in this Guide.
- Trip means travel on a Common Carrier when the entire cost of the passenger fare for such transportation, less redeemable certificates, vouchers, or coupons, has been purchased with the Covered Card and/or rewards program associated with Your covered Account, and which is not less than five (5) consecutive days but does not exceed sixty (60) consecutive days in duration.
- We, Us or Our means the insurance company that provides these benefits for the Covered Card.
- You or Your means the person whose name is embossed on the Covered Card.
WHO'S COVERED
Covered Travelers means You, Your spouse or Domestic Partner and Your Dependent Children traveling on the Trip.
Dependent Children means those children, including adopted children and those children placed for adoption, who are primarily dependent upon You for maintenance and support, and who: 1) are under the age of nineteen (19), and reside with You; 2) are under the age of twenty-five (25) and classified as full-time students; or 3) have a permanent physical or intellectual disability and are incapable of self-support.
Domestic Partner means a committed relationship between two unmarried adults, in which the partners 1) are each other’s sole Domestic Partner; 2) maintain a common residence; 3) share financial obligations if both are employed, such as a joint mortgage or lease, joint bank account, joint title to or ownership of a motor vehicle or status a joint lessee on a motor vehicle lease or a joint credit card account with a financial institution; 4) are not married or joined in a civil union to anyone else or are not the Domestic Partner of anyone else; and 5) are not blood related.
Note: You are still eligible for coverage on Trips for Covered Traveler(s) even if You are not traveling with the Covered Traveler(s).
WHAT'S COVERED
Checked Baggage or Carry-on Baggage and its contents are covered unless included in the What’s Not Covered list below.
WHAT'S NOT COVERED
Coverage does not apply to the following items:
- Cars, car accessories and/or equipment, motorcycles, motors, boats, or other vehicles or modes of transportation.
- Bicycles (except when checked with the Common Carrier).
- Contact lenses, eyeglasses, sunglasses, hearing aids, artificial teeth, dental bridges, and prosthetic limbs.
- Cash, securities, credit or debit cards, and any other negotiable instrument (such as any form of checks, money orders and promissory notes).
- Tickets of any kind (e.g., for airlines, sporting events, concerts or lottery).
- Documents (travel or otherwise), keys, coins, deeds, bullion, and stamps.
- Art objects.
- Products that can spoil or be consumed and limited life items including but not limited to, cosmetics, perfume, rechargeable batteries, food, fuel, or medications.
- Rugs, carpets, and household furniture.
- Cameras and cellular telephones.
- Sporting equipment.
- Animals, including live or mounted animals or fish, and taxidermy.
- Property shipped as freight or shipped prior to the Trip departure date.
- Losses resulting from abuse, fraud, hostilities of any kind (including, but not limited to, war, invasion, rebellion, or insurrection).
- Losses arising from confiscation or expropriation by any government or public authority or detention by customs or other officials.
- Business items (items that are used in the purchase, sale, production, promotion, or distribution of goods or services including but not limited to, manuals, computers and their accessories, software, data, facsimile, samples, collateral materials, etc.).
- Items that are prohibited by transportation security, such as TSA.
HOW TO FILE A CLAIM
The Covered Traveler should notify the airline (or other Common Carrier) before leaving the airport or station if baggage and/or its contents are lost or stolen, and keep a copy of any report provided.
Please follow the steps below and pay close attention to the deadlines to make sure You remain eligible for coverage.
To file a claim, call 1-800-316-8051 (all relay calls are accepted, including 711) or visit https://mycardbenefits.assurant.com. You are leaving Wells Fargo and entering a website that Wells Fargo does not control. Wells Fargo has provided this link for your convenience, but does not endorse and is not responsible for the content, links, privacy policy, or security policy of this website. You must notify Us of the loss within twenty (20) days of the loss or as soon as possible.
You will be asked to provide the following documentation to substantiate the claim:
- A copy of Your entire monthly billing statement (showing the last four (4) digits of the Account number) confirming the Common Carrier ticket was charged to Your Covered Card and/or rewards program associated with Your covered Account.
- A copy of the Covered Traveler’s travel itinerary confirming the Common Carrier ticket was charged to Your Covered Card and/or rewards program associated with Your covered Account.
- If more than one method of payment was used, please provide documentation as to additional vouchers, coupons, or redeemable certificates utilized.
- A copy of any check, settlement, denial or explanation of coverage issued by the Common Carrier together with a copy of the Common Carrier’s completed claim form, a list of the items lost and their value, and a copy of the baggage claim check (if applicable).
- A copy of any settlement payment or reimbursement/denial made to a Covered Traveler from other collectible insurance/reimbursement showing any amounts they may have paid towards the costs claimed or that the claim was denied.
- A copy of the declarations page(s) of any other collectible insurance available to a Covered Traveler (Declarations page means the document(s) in the insurance policy that lists names, coverages, limits, effective dates and deductibles).
- If You have no other applicable insurance or reimbursement, please provide a statement to that effect.
- Any other documentation required to substantiate the claim.
Return all requested documents within ninety (90) days of loss or as soon as reasonably possible. We will notify You of our decision once We’ve processed Your claim.
Refer to Additional Terms for more information.
Roadside Dispatch ®
For roadside assistance, call 1-800-847-2869 (all relay calls are accepted, including 711).
What is Roadside Dispatch?
Roadside Dispatch is a pay-per-use roadside assistance program. The program provides you with security and convenience wherever your travels take you. No membership or pre-enrollment is required. No annual dues. No limit on usage.
For a set price per service call, the program provides:
- Standard Towing — Up to 5 miles included1
- Tire Changing — must have good, inflated spare
- Jump Starting
- Lockout Service (no key replacement)
- Fuel Delivery — up to 5 gallons (plus the cost of fuel)
- Standard Winching
1 Any vehicle with wheels is covered under the program as long as it can be classified as ‘Light Duty’. ‘Light Duty’ vehicles are vehicles that weigh 10,000 lbs. or less. Vehicles weighing more than 10,000 lbs. are considered ‘Medium Duty’ or ‘Heavy Duty’ and are NOT covered under this program.
Roadside Dispatch will ask you where you are, what the problem is, and while they remain on the phone with you, they will arrange a dispatch to a reliable tow operator or locksmith to provide help. (If you feel you are in an unsafe location – Roadside Dispatch will advise you to hang up and dial 911. If you are not able to dial 911, they will call the non-emergency police number in your area, and will remain on the phone with you at your request until the police arrive.) You have the convenience of one toll-free phone number and you may save money because their rates are pre-negotiated.
Dependable roadside assistance is available, 24 hours a day, 7 days a week in the United States. No membership or pre-enrollment is required. Just call Roadside Dispatch toll-free when you need them.
1-800-847-2869 (all relay calls are accepted, including 711) ~ It’s that easy!
Note: Customers must pay service provider for mileage over 5 miles. A secondary unit being towed behind is not included but can be accommodated for an additional fee. Standard Winching applies within 100 feet of paved or county maintained road only. Current fee for a standard service call will be confirmed at the time service is requested. Additional fees may apply for winching services under certain circumstances. Service call fees are subject to change at any time; however callers will be notified of pricing prior to any service dispatch. This program may be discontinued at any time without prior notice. Program void where prohibited.
Additional Terms: Service providers supplying emergency roadside assistance and towing are independent contractors and are solely liable for their services. Neither Visa nor Wells Fargo shall have any responsibility or liability in connection with the rendering of the service. Emergency roadside assistance and towing may not be available in areas not regularly traveled, nor in other "off road" areas not accessible by ordinary towing vehicles. Weather conditions, time of day, and availability of service may affect assistance responses. Expectations for dispatch are set with the customer on every call, and an expected estimated time of arrival is provided to the customer regardless of their location; however, neither Visa nor Wells Fargo provides any assurances as to the ability of the service provider to meet such estimates. You are responsible for any roadside assistance or towing charges incurred by facilities responding to your request even if you are not with your vehicle or your vehicle is gone upon their arrival. 24-hour roadside assistance services provided by: Cross Country Motor Club, Inc. d/b/a Agero, a Massachusetts corporation, and Cross Country Motor Club of California, Inc. a California corporation.
Trip Cancellation and Interruption Protection
If a Trip is cancelled or interrupted for a covered reason (See What’s Covered), You are eligible for reimbursement for the cost of nonrefundable Common Carrier tickets. To be eligible for coverage under this benefit, Your Covered Card and/or rewards program associated with Your covered Account must be used to purchase the entire cost of the Covered Traveler’s Common Carrier fare less redeemable certificates, vouchers, or coupons.
- $2,000 maximum per Covered Traveler per Trip.
- The actual amount charged to Your Covered Card and/or rewards program associated with Your covered Account.
Definitions
- Accidental Bodily Injury means bodily injury, which is sudden, unforeseen, and unexpected; happens by chance; is independent of illness and disease and is the direct cause of a loss.
- Account means a Wells Fargo Bank, N.A. credit card account.
- Common Carrier means a mode of transportation by land, water or air operated under a license for the transportation of passengers for hire, available on a regular schedule, and for which a ticket must be purchased prior to commencing travel. Common Carrier does not include taxis, rideshares (such as Uber or Lyft), limousine services, or commuter rail or commuter bus lines.
- Covered Card means a credit card issued by Wells Fargo Bank, N.A. that provides the benefits described in this Guide.
- Family Member means the Covered Traveler’s: 1) spouse or Domestic Partner; 2) children including adopted children or stepchildren; 3) legal guardians or wards; 4) siblings or siblings-in-law; 5) parents or parents-in-law; 6) grandparents or grandchildren; 7) aunts or uncles; 8) nieces and nephews. Family Member also means a spouse’s or Domestic Partner’s children, including adopted children or step children; legal guardians or wards; siblings or siblings-in-law; parents or parents-in-law; grandparents or grandchildren; aunts or uncles; nieces or nephews.
- Trip means travel on a Common Carrier when the entire cost of the passenger fare for such transportation, less redeemable certificates, vouchers, or coupons, has been purchased with the Covered Card and/or rewards program associated with Your covered Account.
- Trip Completion Date means the date on which the Covered Traveler(s) are scheduled to return to their point of origin or to a different final destination.
- Trip Departure Date means the date on which the Covered Traveler(s) are originally scheduled to leave on the Trip.
- We, Us or Our means the insurance company that provides these benefits for the Covered Card.
- You or Your means the person whose name is embossed on the Covered Card.
WHO'S COVERED
Covered Travelers means You, Your spouse or Domestic Partner and Your Dependent Children traveling on the Trip.
Dependent Children means those children, including adopted children and those children placed for adoption, who are primarily dependent upon You for maintenance and support, and who: 1) are under the age of nineteen (19), and reside with You; 2) are under the age of twenty-five (25) and classified as full-time students; or 3) have a permanent physical or intellectual disability and are incapable of self-support.
Domestic Partner means a committed relationship between two unmarried adults, in which the partners 1) are each other’s sole Domestic Partner; 2) maintain a common residence; 3) share financial obligations if both are employed, such as a joint mortgage or lease, joint bank account, joint title to or ownership of a motor vehicle or status a joint lessee on a motor vehicle lease or a joint credit card account with a financial institution; 4) are not married or joined in a civil union to anyone else or are not the Domestic Partner of anyone else; and 5) are not blood related.
Note: You are still eligible for coverage on Trips for Covered Traveler(s) even if You are not traveling with the Covered Traveler(s).
WHAT'S COVERED
Trip Cancellation and Interruption Protection applies for reasons listed below. It doesn’t provide coverage if the Covered Traveler simply chooses to change plans, is not feeling well but still able to travel, or the Covered Traveler can reach their destination but decides not to travel. Any event/incident that occurred prior to the Trip being booked is not covered. Please see "What’s Not Covered" for additional restrictions.
The Trip cancellation or interruption must be caused by or result from:
- The Covered Traveler(s) dies, or suffers an Accidental Bodily Injury, a disease or physical illness, and is advised by a licensed medical practitioner not to travel.
- The Covered Traveler’s Family Member dies, or suffers an Accidental Bodily Injury, a disease or physical illness that is either life threatening or requires care from the Covered Traveler(s) and is verified by a licensed medical practitioner.
- Default of the Common Carrier resulting from financial insolvency.
You will be reimbursed for the following eligible amounts resulting from the cancellation or interruption due to a covered reason:
- The value of the Covered Traveler’s unused Common Carrier tickets minus any refund or credit received.
Note: Common Carriers may issue a credit voucher for the value of the unused ticket. A fee may be associated with changing or cancelling the ticket. You are eligible for reimbursement of the fee at time of loss. Most Common Carrier credit vouchers expire in one year. Proof of unused credit voucher can be submitted for reimbursement after expiration. Please retain all supporting documentation in case You decide to seek reimbursement for any credit voucher that expires or is unused per the coverage provision.
The coverage provided by this benefit is secondary. This means if the Common Carrier or another source reimburses the Covered Traveler(s) for any expenses, this benefit will cover only amounts that have not been previously reimbursed.
WHAT'S NOT COVERED
Coverage does not apply to any claim under the following conditions:
- A Pre-existing Condition. Pre-existing Condition means Accidental Bodily Injury, disease, or illness which occurs or manifests itself during the sixty (60) day period immediately prior to the purchase date of a Common Carrier passenger fare(s). Disease or illness has manifested itself when either: 1) medical care or treatment has been given; or 2) there exists symptoms which would cause a reasonably prudent person to seek medical diagnosis, care or treatment. The taking of prescription drugs or medication for controlled (continued) condition throughout this sixty (60) day period will not be considered to be a manifestation of illness or disease.
- Accidental Bodily Injuries arising from participation in interscholastic or professional sports events, racing or speed contests, or uncertified scuba diving.
- Cosmetic surgery, unless such cosmetic surgery is rendered necessary as a result of a loss covered under this benefit.
- The Covered Traveler or a Family Member being under the influence of drugs (except those prescribed and used as directed by a licensed medical practitioner) or alcohol.
- The Covered Traveler or a Family Member: a) traveling against the advice of a licensed medical practitioner; or b) traveling while on a waiting list for specified medical treatment; or c) traveling for the purpose of obtaining medical treatment; or d) traveling in the third trimester (seventh month or after) of pregnancy.
- Suicide, attempted suicide, or intentionally self-inflicted injuries.
- Declared or undeclared war, but war does not include acts of terrorism.
- A Covered Traveler’s emotional trauma, mental or physical illness, disease, pregnancy, childbirth or miscarriage, bacterial or viral infection or bodily malfunctions, except physical illness or disease which prevent the Covered Traveler from traveling on a Trip. This exclusion does not apply to a loss resulting from a Covered Traveler’s bacterial infection caused by an accident or from the accidental consumption of a substance contaminated by bacteria.
- The Covered Traveler(s) decides to cancel or interrupt their Trip for any reason not covered under "What’s Covered".
- Any event/incident that occurred prior to the Trip being booked.
- The Covered Traveler(s) elects to shorten their Trip prior to the Trip Completion Date due to sickness or injury and the return was not at the direction of a licensed medical practitioner.
- The Covered Traveler(s) incurs additional expenses (not listed above) by electing to change their trip destination or a connecting city used to reach their trip destination.
HOW TO FILE A CLAIM
Please follow the steps below and pay close attention to the deadlines to make sure You remain eligible for coverage.
To file a claim, call 1-800-316-8051 (all relay calls are accepted, including 711) or visit https://mycardbenefits.assurant.com. You are leaving Wells Fargo and entering a website that Wells Fargo does not control. Wells Fargo has provided this link for your convenience, but does not endorse and is not responsible for the content, links, privacy policy, or security policy of this website. You must notify Us of the loss within twenty (20) days of cancellation or interruption or as soon as possible. To start a claim for an expired credit/voucher, please contact Us within sixty (60) days of the expiration date of the credit/voucher.
You will be asked to provide the following documentation to substantiate the claim:
- A copy of Your entire monthly billing statement (showing the last four (4) digits of the Account number) confirming the Common Carrier ticket was charged to Your Covered Card and/or rewards program associated with Your covered Account.
- A copy of the Covered Traveler’s travel itinerary showing the passenger names and Common Carrier ticket cost confirming the Common Carrier ticket was charged to Your Covered Card and/or rewards program associated with Your covered Account.
- If more than one method of payment was used, please provide documentation as to additional vouchers, coupons, or redeemable certificates utilized.
- Confirmation of the non-refundable amounts for the unused Common Carrier tickets, vouchers, coupons, and/or redeemable certificates.
- Confirmation that the tickets were cancelled with the Common Carrier.
- Confirmation of the reason for the Trip cancellation or interruption (completed licensed medical practitioner statement, confirmation of death or documentation confirming any other cause of loss).
- A copy of the cancellation or refund policies of the Common Carrier, tour operator or travel supplier.
- A copy of any settlement payment or reimbursement/denial made to a Covered Traveler from other collectible insurance/reimbursement showing any amounts they may have paid towards the costs claimed or that the claim was denied.
- If You have no other applicable insurance or reimbursement, please provide a statement to that effect.
- Any other documentation required to substantiate the claim.
Return all requested documents within ninety (90) days of cancellation or interruption or as soon as reasonably possible. We will notify You of our decision once We’ve processed Your claim.
Refer to Additional Terms for more information.
$1,000,000 Worldwide Automatic Common Carrier Travel Accident Insurance
If You suffer a covered Loss due to an Accident while on a trip, We may provide payment. To be eligible for coverage under this benefit, the Covered Card and/or rewards program associated with Your covered Account must be used to purchase the entire cost of Your Common Carrier fare less redeemable certificates, vouchers, or coupons.
- riding as a passenger in, entering or exiting the Common Carrier for which the fare was purchased with the Covered Card and/or rewards program associated with Your covered Account;
- riding as a passenger in, entering or exiting any mode of transportation licensed to carry the public for hire (such as taxi, rideshares (e.g., Uber or Lyft), bus, train or airport limousine) or any courtesy transportation provided without a specific charge (e.g., hotel shuttle), while traveling to or from the airport, terminal or station for which the Common Carrier fare was purchased with the Covered Card and/or rewards program associated with Your covered Account:
- immediately preceding the departure of the scheduled Common Carrier on which You are a passenger; or
- immediately following the arrival of the scheduled Common Carrier on which You were a passenger;
If the purchase of the Common Carrier fare is not made prior to Your arrival at the airport, terminal or station, coverage will begin at the time the Covered Card and/or rewards program associated with Your covered Account is used to purchase the entire cost of Your Common Carrier fare less redeemable certificates, vouchers, or coupons.
Maximum Coverage
$1,000,000 per Account
Coverage terminates on the date which We pay out 100% of the Maximum Coverage.
Definitions
- Accident or Accidental means a sudden, unforeseen, and unexpected event which: 1) happens by chance; 2) is independent of illness, disease or other bodily malfunction or medical or surgical treatment thereof; 3) is the direct cause of Loss.
- Account means a Wells Fargo Bank, N.A. credit card account.
- Common Carrier means a mode of transportation by land, water or air operated under a license for the transportation of passengers for hire, available on a regular schedule, and for which a ticket must be purchased prior to commencing travel. Common Carrier does not include taxis, rideshares (such as Uber or Lyft), limousine services, or commuter rail or commuter bus lines.
- Covered Card means a credit card issued by Wells Fargo Bank, N.A. that provides the benefits described in this Guide.
- Domestic Partner means a committed relationship between two unmarried adults, in which the partners 1) are each other’s sole Domestic Partner; 2) maintain a common residence; 3) share financial obligations if both are employed, such as a joint mortgage or lease, joint bank account, joint title to or ownership of a motor vehicle or status a joint lessee on a motor vehicle lease or a joint credit card account with a financial institution; 4) are not married or joined in a civil union to anyone else or are not the Domestic Partner of anyone else; and 5) are not blood related.
- Family Member means Your: 1) spouse or Domestic Partner; 2) children including adopted children or stepchildren; 3) legal guardians or wards; 4) siblings or siblings-in-law; 5) parents or parents-in-law; 6) grandparents or grandchildren; 7) aunts or uncles; 8) nieces and nephews. Family Member also means a spouse’s or Domestic Partner’s children, including adopted children or step children; legal guardians or wards; siblings or siblings-in-law; parents or parents-in-law; grandparents or grandchildren; aunts or uncles; nieces or nephews.
- Loss means Accidental: Loss of Foot, Loss of Hand, Loss of Hearing, Loss of Life, Loss of Sight, Loss of Sight of One Eye, Loss of Speech, Loss of Thumb and Index Finger. Loss must occur within one (1) year after the Accident.
- Loss of Foot means the complete severance of a foot through or above the ankle joint. We will consider such severance a loss of foot even if the foot is later reattached. If the reattachment fails and amputation becomes necessary, then We will not pay an additional benefit amount for such amputation.
- Loss of Hand means complete severance, as determined by a Physician, of at least four (4) fingers at or above the metacarpal phalangeal joint on the same hand or at least three (3) fingers and the thumb on the same hand. We will consider such severance a loss of hand even if the hand, fingers or thumb are later reattached. If the reattachment fails and amputation becomes necessary, then We will not pay an additional benefit amount for such amputation.
- Loss of Hearing means permanent, irrecoverable and total deafness, as determined by a Physician, with an auditory threshold of more than 90 decibels in each ear. The deafness cannot be corrected by any aid or device, as determined by a Physician.
- Loss of Life means death, including clinical death, as determined by the local governing medical authority where such death occurs within one (1) year after an Accident.
- Loss of Sight means permanent loss of vision. Remaining vision must be no better than 20/200 using a corrective aid or device, as determined by a Physician.
- Loss of Sight of One Eye means permanent loss of vision of one eye. Remaining vision in that eye must be no better than 20/200 using a corrective aid or device, as determined by a Physician.
- Loss of Speech means the permanent, irrecoverable and total loss of the capability of speech without the aid of mechanical devices, as determined by a Physician.
- Loss of Thumb and Index Finger means complete severance, through the metacarpal phalangeal joints, of the thumb and index finger of the same hand, as determined by a Physician. We will consider such severance a loss of thumb and index finger even if a thumb, an index finger or both are later reattached. If the reattachment fails and amputation becomes necessary, then We will not pay an additional benefit amount for such amputation.
- Physician means a licensed practitioner of the healing arts, acting within the scope of his or her license to the extent provided by the laws of the jurisdiction in which medical treatment is provided. Physician does not include You or a Family Member.
- Trip means travel on a Common Carrier when the entire cost of the passenger fare for such transportation, less redeemable certificates, vouchers, or coupons, has been purchased with the Covered Card and/or rewards program associated with Your covered Account.
- Trip Completion Date means the date on which You are scheduled to return to their point of origin or to a different final destination.
- Trip Departure Date means the date on which You are originally scheduled to leave on the Trip.
- We, Us or Our means the insurance company or administrator that provides these benefits for the Covered Card.
- You or Your means the person whose name is embossed on the Covered Card.
WHAT'S COVERED
To receive payment under this benefit, the covered Loss must be caused by an Accident that occurs while on a Trip as defined under How Long are You Covered.
100% of the Maximum Coverage for covered Losses
50% of the Maximum Coverage for covered Losses
25% of the Maximum Coverage for covered Losses
- Loss of Life;
- Loss of Speech and Loss of Hearing;
- Loss of Speech and one of: Loss of Hand, Foot or Sight of One Eye;
- Loss of Hearing and one of: Loss of Hand, Foot or Sight of One Eye;
- Loss of both Hands, both Feet, Loss of Sight or any combination thereof
- Loss of Hand, Foot or Sight of One Eye (any one of each);
- Loss of Speech or Loss of Hearing
- Loss of Thumb and Index Finger of the same hand
Loss must occur within one (1) year after the Accident.
If You suffer multiple Losses as the result of one Accident, then We will only pay the single largest benefit amount applicable to all such Losses.
WHAT'S NOT COVERED
Coverage does not apply to any claim under the following conditions:
- Riding as a passenger in, entering, or exiting any aircraft while acting or training as a pilot or crew member. (This exclusion does not apply to passengers who temporarily perform pilot or crew functions in a life threatening emergency.);
- Death or injury from emotional trauma, mental or physical illness, disease, pregnancy, childbirth or miscarriage, bacterial or viral infection, bodily malfunctions or medical or surgical treatment thereof. (This exclusion does not apply to bacterial infection caused by an Accident or by Accidental consumption of a substance contaminated by bacteria.);
- Being intoxicated or being under the influence of any narcotic unless taken as prescribed by a Physician;
- Participating in parachute jumping from an aircraft;
- Traveling or flying on any aircraft engaged in flight on a rocket propelled or rocket launched aircraft.
- Suicide, attempted suicide or intentionally self-inflicted injury;
- A declared or undeclared War. War means 1) hostilities following a formal declaration of war by a governmental authority; 2) in the absence of a formal declaration of war by a governmental authority armed, open and continuous hostilities between two countries; or 3) armed, open and continuous hostilities between two factions, each in control of territory, or claiming jurisdiction over the geographic area of hostility.
HOW TO FILE A CLAIM
Please follow the steps below and pay close attention to the deadlines to make sure You remain eligible for coverage.
To file a claim, call 1-800-316-8051 (all relay calls are accepted, including 711) or visit https://mycardbenefits.assurant.com. You are leaving Wells Fargo and entering a website that Wells Fargo does not control. Wells Fargo has provided this link for your convenience, but does not endorse and is not responsible for the content, links, privacy policy, or security policy of this website. You must notify Us of the Loss within twenty (20) days of the Loss or as soon as possible.
You will be asked to provide the following documentation to substantiate the claim:
- A copy of Your entire monthly billing statement (showing the last four (4) digits of the Account number) confirming the Common Carrier ticket was charged to Your Covered Card and/or rewards program associated with Your covered Account.
- A copy of Your travel itinerary confirming the Common Carrier ticket was charged to Your Covered Card and/or rewards program associated with Your covered Account.
- If more than one method of payment was used, please provide documentation as to additional vouchers, coupons, or redeemable certificates utilized.
- Police report or accident report (if applicable).
- Supporting medical documentation.
- In the event of Loss of Life, a death certificate and validation of executor of estate.
- Any other documentation required to substantiate the claim.
The requested documents must be submitted within ninety (90) days of the Loss or the claim may not be honored. We will notify You of our decision once We’ve processed Your claim.
In the case of Loss of Life, benefits will be paid to Your estate.
Refer to Additional Terms for more information.
These Additional Terms pertain to the Cellular Telephone Protection; Extended Warranty Protection; Price Protection; Purchase Security; Auto Rental Collision Damage Waiver; Lost Baggage Reimbursement; Trip Cancellation and Interruption Protection; and $1,000,000 Worldwide Automatic Common Carrier Travel Accident Insurance only.
Additional Terms
This Guide is not, by itself, a policy or contract of insurance or other contract. Benefits are purchased and provided complimentary to You by Wells Fargo Bank, N.A. Cellular Telephone Protection; Extended Warranty Protection; Purchase Security; Auto Rental Collision Damage Waiver; Lost Baggage Reimbursement; Trip Cancellation and Interruption Protection; and $1,000,000 Worldwide Automatic Common Carrier Travel Accident Insurance coverage ("Description of Coverage" or "DOC") is provided under a Group Policy of insurance issued by Virginia Surety Company, Inc. ("VSC"). The DOCs in this Guide are intended as a summary of benefits provided to You. The DOCs and all the information about these benefits listed in these Additional Terms is governed by the conditions, limitations, and exclusions of the Group Policy.
Privacy Notice:
As the provider of benefits, Virginia Surety Company, Inc. collects personal information about You from the following sources: information the provider gathers from You, from Your request for benefits or other forms You furnish to the provider, such as Your name, address, telephone number, and information about Your transactions with the provider such as claims made and benefits paid. The provider may disclose all information it collects, as described above, to its affiliates, subsidiaries and partners, as well as to non-affiliated third parties that perform administrative or other services on our behalf solely in connection with the benefits You have received. By providing this information to the provider, You agree that the provider may use Your information in accordance with this Privacy Notice, such as to provide benefits entitled to You, and to meet regulatory and contractual requirements relating to the benefits provided to You. The provider uses commercially reasonable physical, electronic, and procedural safeguards that comply with federal regulations to maintain the confidentiality of Your personal information. The provider takes appropriate technical and organizational measures to protect Your personal information from accidental or unlawful destruction, accidental loss, and unauthorized alteration, disclosure, or access. The provider does not disclose any personal information about former beneficiaries to anyone, except as required by law. The provider restricts access to personal information about You to those authorized individuals or third parties who reasonably need to know that information in order to provide benefits to You. Should You have any questions about the procedures or the information contained within Your file, please contact the provider by writing to:
Virginia Surety Company, Inc.
The Assurant Privacy Office
Post Office Box 979047, Miami, FL 33197-9047
Effective date of benefits:
Effective 09/01/2024, this Guide replaces all prior disclosures, program descriptions, advertising, and brochures by any party. We reserve the right to change the benefits and features of these programs at anytime.
Cancellation:
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